Our Services

CUSTOMER SUPPORT SOLUTIONS

• 24/7 Technical Support
• Help Desk Services
• Remote Troubleshooting
• Live Chat & Email Support

IT INFRASTRUCTURE SERVICES

• System Setup & Maintenance
• Network Configuration
• Hardware/Software Installation
• Data Backup & Recovery

CLOUD & DIGITAL SUPPORT

• Cloud Integration
• System Monitoring
• SaaS Support
• Application Issue Resolution

MANAGED IT SERVICES

• Outsourced IT Staff
• Performance Monitoring
• Service Level Agreements (SLAs)

About Us

Who We Are

ERA Solutions Inc. is a Davao-based IT company committed to delivering outstanding customer support and tailored technology services. Our team is composed of highly skilled professionals dedicated to solving your tech challenges with precision and care.

Our Mission

To empower businesses by providing reliable, efficient, and human-centric customer support solutions.

Our Vision

To become the leading IT support provider in the Philippines, known for quality, trust, and client satisfaction.

Tagline:

“ERA Solutions Inc. — The New Era of Customer Support Services”

Why Choose ERA Solutions?

✅ Reliable Support – Our team is always ready to respond quickly and resolve issues effectively.
✅ Experienced Team – With years of experience, we bring both expertise and empathy to every interaction.
✅ Scalable Services – We grow with your business and adapt to your evolving needs.
✅ Customer-First Approach – Your satisfaction is at the heart of everything we do.
✅ Client-Centric Support
We don’t just solve problems — we build relationships. Our team is trained to understand your customers' needs and respond with empathy, speed, and expertise.

Frequently Asked Questions (FAQ)

Q1: What industries do you serve?
We support businesses in various sectors including retail, e-commerce, healthcare, BPO, and SMEs.

Q2: Can you customize your customer support services?
Yes, we offer flexible packages that can be tailored based on your business size and needs.

Q3: What hours are you available?
We offer 24/7 support depending on your service level agreement.

Q4: How do we get started?
Simply contact us via phone or email, and we’ll set up a free consultation to assess your needs.

Q5: Do you provide onsite support?
Yes, for clients within Davao City and surrounding areas. Remote support is available nationwide. /p>

Contact Us

We’d love to hear from you! Whether you need IT support or want to scale your customer service operations, ERA Solutions Inc. is ready to help.

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ADDRESS

2F RTO Building, Del Pilar St.,
Dacudao Avenue, Agdao,
Davao City, Philippines

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0917-470-8152
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